Basketball Fan Guide
Animals (Service Animals)
Only service dogs or service dogs in training for guests with disabilities are permitted inside McAlister Field House. Any other type of animal is not permitted. The service dog should be wearing identifiable attire and be harnessed or tethered in some fashion. All service dogs must remain on a leash or in a harness at all times.
Handicapped Parking
Handicapped parking spaces are available on a first-come, first-served basis outside of McAlister Field House. A state approved handicapped permit is necessary.
Wheelchair Seating
Wheelchair seating is available in McAlister Field House. Please let the ticket office staff know that you require wheelchair accessible seating when placing your ticket order.
Wrist banding and ID check will now happen at the point of sale.
You must present your ID in order to purchase alcohol. No exceptions will be made.
Alcohol sales end at the 8 minute time out of the second half.
Due to state mandate, vertical ids will not be accepted for purchases of alcohol.
HOURS
Gates open one hour prior to tip off.
Will Call opens one hour prior to tip off
Will Call tickets may be picked up at the ticket office window inside McAlister Field House. Player guest and high school coaches tickets can be picked up in the lobby of McAlister Field House.
WANDING (metal detection)
Wanding will take place as fans enter McAlister Field House. Please refer to the prohibited items list for banned items.
REFUNDS/EXCHANGES
The Citadel Department of Athletics has a no refund/no exchanges policy.
Baby changing stations are located in men's and women's restrooms in the lobby of McAlister Field House.
The Citadel Bookstore is located in Mark Clark Hall. Please check times prior to arriving on campus.
Television: Information on television broadcasts of The Citadel Basketball games may be found at CitadelSports.com
Radio: Listen to The Citadel Basketball games on 102.1 FM The City Pregame coverage begins one hour before tip-off and continues for 30 minutes after the game has ended.
Video and still cameras are allowed. Pictures must be taken from the patron's seat and may not block aisles and walkways.
Court access is limited to credentialed photographers only.
Photos taken on The Citadel's campus and McAlister Field House may not be sold or reproduced for commercial purposes unless approved by The Citadel's licensing agent.
Everyone over the age of 2 requires a ticket for entry to ticketed events.
The Citadel has implemented a clear bag policy at all events inside McAlister Field House.
For a visual of the Clear Bag Policy click here.
Approved bags include:
- Clear plastic, vinyl or PVC bags that do not exceed 12" x 6" x 12" –A logo no larger than 4.5" x 3.4" can be displayed on one side of a permissible clear bag,
- Gallon clear plastic freezer bag (Ziploc bag or similar),
- Small clutch bags no larger than 4.5" x 6.5" –approximately the size of a hand, with or without a handle or strap,
- Medically necessary items (after proper inspection), and diaper bags (after proper inspection) will be permitted for families with infants and toddlers. The child must be present.
Prohibited bags include, but are not limited to:
- Purses larger than a clutch bag Briefcases Backpacks Fanny Packs Cinch/Drawstring Bags Luggage of any kind
- Computer Bags Binocular Cases Camera Bags
- Non-approved seat cushions, which include large traditional seat cushions that have pockets, zippers, compartments or covers
- Chairs
The Southern Conference and its member institutions are committed to principles of good sportsmanship.
We believe that all student-athletes, coaches and spectators should strive to represent the very best spirit and tradition of college athletics.
We request your cooperation by supporting the participants and officials in a positive manner at all times.
Those in attendance should report any act that goes against this policy to game management or security personnel immediately.
Spectators are not allowed, at any time, on the playing court or sidelines until after The Citadel Alma Mater is played at the conclusion of the game.
Any protest, demonstration, or gathering occurring at McAlister Field House is restricted to Summerall Field, located at the corner of Jenkins Avenue and Jones Avenue.
Citadel Public Safety will direct and relocate demonstration participants to these respective designated zones, if necessary.
The Citadel Department of Athletics offers fans choices to receive official updates and news.
A first aid station manned by paramedics is available to guests. In case of an emergency, please notify your nearest field house official.
Game programs and or roster cards are digital only.
QR Codes will be placed around the field house for fans to scan.
The Guest Services Table is located in the south east corner of the Field House.
It serves as the game day lost and found, and is also where fans can claim prizes won during in-game promotions and contests.
Support the businesses that support the Bulldogs! Click here for a list of hotel partners. Be sure to ask for The Citadel Athletics Rate!
Items lost or found inside of the arena may be identified at the ticket office on game days.
The Citadel's Public Safety Office also operates a campus lost and found.
They are located at 208 Richardson Avenue and can be reached by phone at (843) 953-5114.
In the event of a lost child, please contact the guest services area in the south east side of the arena.
You may also seek out an event staff member or police for assistance.
For the safety of spectators, like many pro and college athletic venues, McAlister Field House includes the use of metal detectors at all entrances.
- Fans should allow extra time to enter the stadium and arrive earlier than normal.
- Fans will be asked to take out phones and keys. (See prohibited items for a complete list)
- Clear bags are required for entry. (See section above for complete info)
For information regarding mobile tickets and frequently asked questions about mobile tickets click here.
Click here to be taken to TUTORIALS and FREQUENTLY ASKED QUESTIONS
There is adequate parking on campus and within a few minutes' walk from McAlister Field House throughout campus.
Handicap parking is available at the front of McAlister Field House on game days in a first-come, first-serve capacity.
Fans are permitted to park in unmarked spots anywhere on campus.
Fans are encouraged to join the TCBF to secure gameday parking.
Please obey local traffic ordinances on campus.
Tickets left by players may be picked up at the player pass gates 1 hour before tip-off.
The home and visitor player pass gates are located in the North entrance to McAlister Field House.
Per NCAA regulations, all persons receiving complimentary admission must present a photo ID.
For more information or to purchase access please call the TCBF Offices at 843-953-5277.
Located on the 3rd Floor on the East Side of McAlister Field House, the Club Level offers CBA members a pre-game hospitality meal and opportunity to hear from members of The Citadel Basketball coaching staff prior to tip-off. Click here for membership information.
Please note, all fans are subject to wanding/magnetometers upon entry to JHS.
- Knives of any kind, pen, pocket or other
- Banners
- Alcoholic Beverages
- Bottles
- Cans
- Coolers
- Flags
- Irritants
- Noisemakers
- Outside food
- Pets
- Umbrellas
- Weapons
- Any items deemed dangerous by the game management staff
- Non-approved seat cushions, which include large traditional seat cushions that have pockets, zippers, compartments or covers
- Chairs
Recruits and High School Coaches should contact The Citadel Basketball office to request complimentary tickets in advance by calling the basketball office by noon the day before each home game.
Recruits and High School Coaches should contact the Citadel Basketball office to request complimentary tickets in advance.
Per NCAA regulations, all persons receiving complimentary admission must present a photo ID.
EVENT TICKET POLICY
All ticket sales are final. Tickets are non-refundable and non-exchangeable once purchased. Event date, time, and location subject to change without notice or refund.
In the event that an event or game is delayed, postponed, or rescheduled, tickets will remain valid for the rescheduled date and will be honored for the same event. No refunds or exchanges will be offered due to a postponement, delay, or rescheduling of the event.
If an event is canceled and is not rescheduled, refund eligibility will be communicated to ticket holders.
By purchasing a ticket, the purchaser acknowledges and agrees to these terms and conditions.
The Citadel encourages everyone to think green and recycle in the field house.
Recycling containers, provided by Pepsi can be found throughout the field house.
Support the businesses that support the Bulldogs! Click here for a list of restaurant partners.
The Citadel is a tobacco-free campus. This policy prohibits the use of any tobacco products on campus grounds, including parking areas, lawns and sidewalks.
All forms of tobacco including, but not limited to, cigarettes, e-cigarettes, cigars, smokeless tobacco, snuff and chewing tobacco, are not allowed.
Solicitation or distribution of materials by persons not pre-approved by The Citadel Athletics Marketing Office is prohibited.
Banners, flyers, pamphlets, or any other paraphernalia will be disposed of by game day security, and solicitors will be escorted off the premises.
The selling of any item by anyone other than The Citadel authorized personnel, including in parking lots, is prohibited.
Looking to put congratulatory message on the Class of 1964 Videoboard? Click here to find out more.
Click here to sign up for The Citadel Athletic Ticket Office Bulldog Alerts.
PURCHASE SINGLE GAME TICKETS HERE
The Citadel's Athletic Ticket Office is located in McAlister Field House. 7 Jones Avenue, Charleston, SC 29409. Tickets for all athletic events are available at that location.
American Express, Discover, MasterCard and Visa orders can be made in person or by calling the Ticket Office at (843) 953-DOGS.
Office hours are 8:30 a.m.-5:00 p.m. Monday through Friday. Summer ticket office hours may vary.
The Citadel reprints are available at the customer service window in the lobby of McAlister Field House.
The Citadel is not responsible for lost, stolen, or destroyed tickets, and refunds will not be issued.
Reprinted tickets will be issued to take the place of originals, upon verification of seating location.
Tickets will be reprinted for the ticket holder of record only. Replacement tickets will have precedence over the original tickets.
Umbrellas are not permitted inside Johnson Hagood Stadium.
Visiting team player pass gate is at gates 8 and 9 on the north west side of Johnson Hagood Stadium near the bulldog statue.
Persons picking up tickets must show a photo ID.
Visiting team player pass gate opens two hours prior to kick-off.
No weapons are allowed inside Johnson Hagood Stadium.
See the prohibited items list above.
The will-call window is located at the Ticket Booth inside McAlister Field House. Persons picking up tickets at Will Call must show a photo ID. The Will Call window opens one hour prior to tip-off.
